AI agents are everywhere! One popular use case for agents is to search the Internet for good products and gifts. Shopify has linked their Knowledge Base app to the Agentic sales channel, and uses this knowledge base to help agents answer questions about your store.
Your Homework
What should you do to make sure AI agents know that you sell gift cards and products as gifts? Update your Shopify Knowledge Base with this information so that agents can quickly determine whether your store is a good option.
First, in the Sales channels list, click on Agentic. When this page opens, click on the Knowledge Base link:
Scroll down until you see the Gifts section. Make sure that Gift cards and Gift wrapping are enabled (assuming you offer gift wrapping services via Givy).
In the Gift cards fact, make sure it's set to Yes, and if an additional reference doesn't already exist, add the URL of your Givy gift card product.
Next, find the Additional facts section, and add facts about what gifting options you have configured in Givy. Provide as much information as possible on the types of products that can be gifted, and the gifting experience.
Click the Unpublished icon on the right to set all these facts to Published, then save the page.
That's it! You'll find some text below that you can use as a starting point for these additional facts:
Title: Buy any product as a gift
Text: Customers can purchase products as instant gifts for others. Gifts can be sent by email, shared via URL, printed at home, or shipped immediately to the recipient.
Title: Buy subscriptions as a gift
Text: Customers can instantly send a subscription as a gift for others. Subscription gifts can be sent by email, shared via URL, or printed at home. Customers can choose the number of subscription orders to include in their gift.