Common Issues & Solutions
If you're having an issue, chances are you're not alone. Check out our solutions to common issues.
7 articles
No gift cards in Shopify adminWhere are my gift cards? Read this if you can't see any of the gift cards created by Givy in your Shopify admin.
Find a Shopify product variant IDIf you're creating custom gifting buttons or using a page builder, you'll need to find the product ID for the product you want to gift.
Will gifting a product create charge backs and orders flagged as fraudulent?No! Find out why Givy's gifting doesn't flag orders as suspicious
Remove the _givy line item properties on cart pageSome themes don't automatically hide line item properties that start with an underscore. Here's some information on how to do this
Frequently Asked QuestionsHere's a collection of the questions we see most often, with quick answers
Error "Variant can only be purchased with a selling plan" when gifting subscriptionIf you see this error message when gifting a subscription or membership, read this article
Exclude gift cards from discount codesYou may not want customers to use discount codes on gift card products. This article describes strategies for limiting discount code usage.