General Gifting Questions
My gift card wasn't sent to the recipient's email - what can I do?
Some email providers categorize gift cards and gifts as promotional content and automatically add them to a separate folder in the recipient's inbox. Ask the recipient to check their other folders for the email.
If you chose to send the gift at a later date, the recipient will only receive their email the morning of that future date.
Confirm the recipient's email address and contact us if you would like us to correct and re-send the gift on your behalf.
How does gifting with a URL work?
When purchasing a gift using the URL gifting method, you will receive an email from us with a unique link.
You can copy that link and send it to the recipient by email, SMS (text), WhatsApp, Facebook, Snap, or any other tool you'd like to use. When the recipient clicks that link, they will be able to redeem their gift and will see any personal message you left them.
How does gifting with the print option work?
When purchasing a gift using the Print method, you will receive an email from us with a link. Click that link to open a browser, and print the page that appears. It will contain a QR code and/or barcode that can be used to redeem your gift.
Gift Card Questions
Can gift cards be used on multiple orders?
Yes, gift cards can be used on many orders until the balance has been fully depleted.
Can I transfer my gift card to somebody else?
Yes, you can send the gift card code or redemption link to anybody you would like and they will be able to use the gift card's balance.
Where does the recipient use the gift card?
When the recipient has added products to their carts and entered the checkout page, there will be a field where discount codes and gift card codes can be entered. This is where the gift card code must be used.
[Shopify POS Stores Only]
You can also print the gift card at home, or show us the code in store, and we can apply the gift card balance to your purchase.
Product Gifting Questions
Why do you not ask me for the recipient's shipping address?
When your recipient redeems their gift, they will be sent to our store's checkout with your gift already added to their cart. The gift will be free, and they will be asked for their delivery address.
This ensures that your gift is delivered to the correct address, and that the recipient is home when the gift is shipped to them.
What happens if I don't pay for the gift's shipping cost?
If you choose not to pay for shipping when purchasing the gift, then the recipient will be responsible for any shipping fees.
Can the recipient choose a faster shipping rate when they redeem their gift?
Yes, the recipient can choose a faster shipping option, and pay the difference.
Subscription Gifting Questions
Will my billing information be attached to the recipient's subscription?
No, your billing information is not kept on file when a subscription is purchased as a gift. The recipient will add their own billing details when redeeming their free subscription, and any future costs will be billed directly to them.
What happens once my gifted subscription is complete?
The recipient will be sent a notification, and given the option to continue their subscription for the regular price, or to cancel their subscription.