I'm lost - can you set up the app for me?
Yes! Our team is happy to configure Givy on your store, and we'll even create a custom gift card image. Simply fill out this form:
We will send a request for a collaborator account, please approve this so that we can complete the setup.
Can you remove the gifting button from my regular products?
No problem - this usually means you kept product gifting enabled during the setup wizard. To disable product gifting, or to limit the products being gifted:
Open Givy, go to the Settings page
Click on the Product Gifting tab
Click the disable button, or select the products you want to keep on
Save the page
What happens with a gift card order is refunded
Givy does not automatically reduce the balance of, or deactivate a gift card if the initial order containing the gift card is refunded.
If you must issue a refund for a purchased gift card:
Issue the refund from the order in Shopify
Open Givy, go to the Gifts page, and find the matching gift card
You can search by name, order number, recipient details, etc...
Delete the gift card if it is a full refund, or click the gift to edit its balance if it's a partial refund
How do I sell gift cards in multiple currencies?
Givy supports gift cards in multiple currencies. The easiest way to do this is to enable the multi-currency feature, set at least one gift card product to use our dedicated gift card page, and set up fixed denominations in the currencies you support.
Read more about Multi-currency Gift Cards.
Can I have multiple gift card products?
Definitely. In Givy, open the Settings page, click the View Gift Card Products button, then click the Create Gift Card Product button. You can create dozens of different gift cards if required.
Read more about Creating Multiple Gift Card Products.
Which subscription apps do you integrate with?
Givy works with every subscription and membership app on Shopify. Learn more about integrating with Recharge, Skio, Loop, Awtomic, Stay AI, Bold Subscriptions, Recurpay, Simplee, Conjured, Appstle, Subi, Easy, Utterbond, and many more in this article.
Can I hide the custom amount input on the dedicated multi-currency page?
While we enable this feature by default on the dedicated multi-currency gift card page, merchants can disable it by hiding the custom amount section using CSS.
In Givy, open the Storefront Assets page
Go to the Custom CSS tab
Find the Gift Card Page section
Add the following CSS:
.g-custom-amount {
display: none;
}