IMPORTANT: You need access to DNS records for your domain to setup a custom email domain
First off, if you're struggling with this step, our team may be able to help. You'll need access to your domain's registrar (where you purchased the domain) before reaching out. You can initiate a chat, and we'll try to complete the setup with you over a video call.
Initiating a Custom Domain
To start sending emails with your own domain, you'll want to open Givy, select Emails from the left navigation bar, then click the Sender Config button in the top-right corner.
On the Sender Configuration page, make sure your From name is correct. Most merchants use the name of their store here.
Next. choose to Send from custom address. You should already have an active email address you would like to use. If your email address is [email protected] then enter support as the Username, and mystore.com as the Domain.
Click Save to initiate the DNS validation process.
This will create values for the DNS records you need to create. We have instructions in this article for some common registrars.
We recommend copying the name and value combinations to a notepad on your computer for easy access.
IMPORTANT: The "Name" data for each CNAME ends with your domain. Many registrars do not need you to enter the domain when creating a CNAME record.
Once you add the CNAME record, check to ensure that the name does not show your domain twice (ie. j3j5j_domainkey.mydomain.com.mydomain.com)
Creating DNS Records
There are hundreds of registrars that sell domains, and we won't be able to cover all of them here. If you're having difficulties updating your domain's DNS records, please reach out and our team will help.
When creating a CNAME, you will be asked for two pieces of data, which may not always be called Name and Value. The "Value" might be called Points to or something similar. This is where you should put the Value.
If it is asking you for a TTL (Time to Live) value, you can likely leave this blank, or enter the value 3600.