First off, if you're struggling with this step, our team may be able to help. You'll need access to your domain's registrar (where you purchased the domain) before reaching out. You can initiate a chat, and we'll try to complete the setup with you over a video call.

To start sending emails with your own domain, you'll want to open Givy, select Emails from the left navigation bar, then click the Sender Config button in the top-right corner.

On the Sender Configuration page, make sure your From name is correct. Most merchants use the name of their store here.

Next. choose to Send from custom address. You should already have an active email address you would like to use. If your email address is [email protected] then enter support as the Username, and mystore.com as the Domain.

Click Save to initiate the DNS validation process.

This will create values for the DNS records you need to create. We have instructions in this article for some common registrars.

We recommend copying the name and value combinations to a notepad on your computer for easy access.

There are hundreds of registrars that sell domains, and we won't be able to cover all of them here. If you're having difficulties updating your domain's DNS records, please reach out and our team will help.