# Givy Help Center

> Help center for Givy

## Installation & Setup

- [General Givy Settings](https://support.givy.ai/en/articles/8871504-general-givy-settings.md): Some basic configurations you should check before fully launching Givy
- [Email Settings](https://support.givy.ai/en/articles/8871542-email-settings.md): Make all of your customer-facing emails look good!
- [Preventing Fraud](https://support.givy.ai/en/articles/8871546-preventing-fraud.md): Nobody wants to see fraudulent orders, and Givy tries hard to prevent them from impacting your business - find out how.
- [I Need Help!](https://support.givy.ai/en/articles/8945359-i-need-help.md): Want us to give you a hand getting started with Givy? No problem, just let us know what we can help with.
- [How do language translations work?](https://support.givy.ai/en/articles/9025655-how-do-language-translations-work.md): Do you have a multi-lingual site, and want to understand how our storefront assets and emails are translated, and when? Start here.
- [Updating DNS for Custom Email Domain](https://support.givy.ai/en/articles/9101253-updating-dns-for-custom-email-domain.md): If you'd like to send emails from your own domain, here are some instructions on updating your domain's DNS settings.
- [Enable Gift Card Gifting](https://support.givy.ai/en/articles/12500918-enable-gift-card-gifting.md): Most gift cards are purchased as gifts for friends and family. Learn how to enable gift card gifting using Givy.
- [Enable Product Gifting](https://support.givy.ai/en/articles/8945595-enable-product-gifting.md): Everything you need to know about configuring gifted products on your store
- [Migrate Gift Cards to Givy](https://support.givy.ai/en/articles/12500898-migrate-gift-cards-to-givy.md): Whether you're using Rise.ai, Vify, GV, Gift Card Hero, or are migrating to Shopify from another platform, we can help you with your gift card migration
- [Pre-Launch Checklist](https://support.givy.ai/en/articles/9053130-pre-launch-checklist.md): Here are the things we think you should configure or customize before launching your gifting and gift cards programm
- [Create a Test Order](https://support.givy.ai/en/articles/12500935-create-a-test-order.md): It's always a good idea to see how a customer and recipient will experience your product or gift card gifting flow. Here are some ways of testing Givy out before going live.

## General FAQ

- [What's the Gifted Product for?](https://support.givy.ai/en/articles/8859938-what-s-the-gifted-product-for.md): If you're wondering why Givy created a new product called Gifted Product, we've got answers
- [What are the Givy discount codes for?](https://support.givy.ai/en/articles/8983147-what-are-the-givy-discount-codes-for.md): If you noticed that two new automatic discount codes exist on your store, you've got sharp eyes! Let us explain what's going on.
- [Does Givy work with Shopify POS?](https://support.givy.ai/en/articles/9206582-does-givy-work-with-shopify-pos.md): Yes! Be sure to use our POS app instead of adding gift card products directly to the cart.
- [How much does Givy cost?](https://support.givy.ai/en/articles/12884396-how-much-does-givy-cost.md): Givy offers a variety of plans which range in cost, transaction fees, and functionality

## Gift Cards

- [The Gift Card Product](https://support.givy.ai/en/articles/8848101-the-gift-card-product.md): Explaining which product we create on your store, how you can edit it, and other useful information on selling gift cards
- [Bulk Gift Card Creation](https://support.givy.ai/en/articles/8829471-bulk-gift-card-creation.md): How to create a few, or a few hundred, gift cards in minutes
- [Creating a Single Gift Card](https://support.givy.ai/en/articles/9062294-creating-a-single-gift-card.md): Walkthrough of creating a single card from the Givy admin
- [Creating Physical Gift Cards](https://support.givy.ai/en/articles/9268582-creating-physical-gift-cards.md): If you'd like to create bulk gift cards for physical printed cards, read on!
- [Create multiple gift card products](https://support.givy.ai/en/articles/10029302-create-multiple-gift-card-products.md): If you want more than one gift card product, each with their own image and redemption link, check this out!
- [Sell Gift Cards on Shopify POS](https://support.givy.ai/en/articles/11207578-sell-gift-cards-on-shopify-pos.md): Whether you want to sell physical or digital gift cards, purchased as a gift or for personal use, we answer it all right here
- [Multi-currency Gift Cards](https://support.givy.ai/en/articles/11879390-multi-currency-gift-cards.md): Learn about enabling, configuring, and understanding how gift cards can be sold in multiple currencies using Givy
- [Dedicated Gift Card Product Page](https://support.givy.ai/en/articles/11898588-dedicated-gift-card-product-page.md): Use Givy's dedicated proxy page PDP to sell gift cards with fixed denominations in multiple currencies. Recommended for multi-currency shops
- [Multi-Currency & Rounding](https://support.givy.ai/en/articles/12509520-multi-currency-rounding.md): When selling multi-currency gift cards, there's a chance recipients will see a little surprise at checkout. This is due to how gift card amounts are rounded on Shopify.
- [Prevent Gift Cards at Checkout](https://support.givy.ai/en/articles/12822053-prevent-gift-cards-at-checkout.md): Givy can prevent gift cards from being used at checkout when the cart contains specific products.
- [Sell a Discounted Gift Card](https://support.givy.ai/en/articles/12956542-sell-a-discounted-gift-card.md): If you want to give customers an extra incentive for purchasing gift cards, consider offering a small discount! These are the steps required to do this.
- [Sell Physical Gift Cards Online](https://support.givy.ai/en/articles/15847113-sell-physical-gift-cards-online.md): This article will discuss the best option for selling a physical gift card on your online store using Givy

## Gifting

- [Customize the Gifting Modal & Gift Button](https://support.givy.ai/en/articles/8887273-customize-the-gifting-modal-gift-button.md): Some easy ways to change the look and feel of the popup customers will see when choosing to give a product or gift card
- [How does product gifting work?](https://support.givy.ai/en/articles/9131378-how-does-product-gifting-work.md): Answers to all your questions, like how shipping costs are handled, what happens if there are multiple gifts, multiple recipients, etc..
- [Bulk Merchandise Creation](https://support.givy.ai/en/articles/10517372-bulk-merchandise-creation.md)
- [Enable Gift Wrapping](https://support.givy.ai/en/articles/11541673-enable-gift-wrapping.md): Allow customers to purchase gift wrapping for their gifts. Applies to any physical gift, regardless of how it's gifted
- [Include Physical Note with Gifted Orders](https://support.givy.ai/en/articles/11558727-include-physical-note-with-gifted-orders.md): When customers choose to send a gift immediately, they may want to include a note. Find out how to enable this on your store.
- [Let Customers Send Gifts to Addresses](https://support.givy.ai/en/articles/11605125-let-customers-send-gifts-to-addresses.md): Sometimes customers know the gift recipient's address, and simply want to send their gift immediately without notifying them electronically

## Subscription Gifting

- [Customizing the subscription name display](https://support.givy.ai/en/articles/9659670-customizing-the-subscription-name-display.md): For subscription and membership gifting, we allow you to change the text which is displayed in our gifting modal, in cart, and at checkout
- [How does subscription / membership gifting work?](https://support.givy.ai/en/articles/9762525-how-does-subscription-membership-gifting-work.md): Givy has a unique way of gifting recurring products - we recommend reading this to become more familiar with what customers will experience

## Common Issues & Solutions

- [No gift cards in Shopify admin](https://support.givy.ai/en/articles/8848305-no-gift-cards-in-shopify-admin.md): Where are my gift cards? Read this if you can't see any of the gift cards created by Givy in your Shopify admin.
- [Find a Shopify product variant ID](https://support.givy.ai/en/articles/9287959-find-a-shopify-product-variant-id.md): If you're creating custom gifting buttons or using a page builder, you'll need to find the product ID for the product you want to gift.
- [Will gifting a product create charge backs and orders flagged as fraudulent?](https://support.givy.ai/en/articles/9437702-will-gifting-a-product-create-charge-backs-and-orders-flagged-as-fraudulent.md): No! Find out why Givy's gifting doesn't flag orders as suspicious
- [Remove the \_givy line item properties on cart page](https://support.givy.ai/en/articles/10082964-remove-the-_givy-line-item-properties-on-cart-page.md): Some themes don't automatically hide line item properties that start with an underscore. Here's some information on how to do this
- [Frequently Asked Questions](https://support.givy.ai/en/articles/12885069-frequently-asked-questions.md): Here's a collection of the questions we see most often, with quick answers
- [Error "Variant can only be purchased with a selling plan" when gifting subscription](https://support.givy.ai/en/articles/14847094-error-variant-can-only-be-purchased-with-a-selling-plan-when-gifting-subscription.md): If you see this error message when gifting a subscription or membership, read this article
- [Exclude gift cards from discount codes](https://support.givy.ai/en/articles/15015604-exclude-gift-cards-from-discount-codes.md): You may not want customers to use discount codes on gift card products. This article describes strategies for limiting discount code usage.
- [How can I re-send a gift notification to the recipient](https://support.givy.ai/en/articles/16237985-how-can-i-re-send-a-gift-notification-to-the-recipient.md): If you need to send the email notification to the customer or gift recipient, follow these simple steps

## Customizations

- [Additional Gift Card Images](https://support.givy.ai/en/articles/8843974-additional-gift-card-images.md): Want to offer seasonal or celebration-specific gift card images to your gift card product? Here are a bunch that we've worked on.
- [Add Link to Gift Card in Navigation](https://support.givy.ai/en/articles/8881861-add-link-to-gift-card-in-navigation.md): Make it easy for customers to find your gift card product by adding it to your main navigation bar - it's so easy to do!
- [Customize the Check Balance Page](https://support.givy.ai/en/articles/8886710-customize-the-check-balance-page.md): Update this page to more closely match your brand style and colors
- [Add Link to Check Balance Page](https://support.givy.ai/en/articles/8886543-add-link-to-check-balance-page.md): This will show you how to quickly add a link to the "Check Balance" page on your online store
- [Hide Givy branding on redemption and check balance pages](https://support.givy.ai/en/articles/10099537-hide-givy-branding-on-redemption-and-check-balance-pages.md): If you'd like to keep your redemption and check balance pages unbranded, here's a quick tutorial on hiding any Givy branding
- [Adding Custom CSS to Givy components](https://support.givy.ai/en/articles/10068383-adding-custom-css-to-givy-components.md)
- [Prevent gifting button from appearing](https://support.givy.ai/en/articles/10120802-prevent-gifting-button-from-appearing.md): Sometimes you want to hide the "send as gift" button in specific spots on your store, like a featured product section, certain page, etc...
- [Adjust CSS on Printed Gift Page](https://support.givy.ai/en/articles/12805298-adjust-css-on-printed-gift-page.md): When customers send a gift via the print method, they will get an email with a button to print the gift. To update the style of this page, it's possible to update some CSS styles.
- [Create Gifts on Fulfillment](https://support.givy.ai/en/articles/12783496-create-gifts-on-fulfillment.md): If your store captures payments when orders are shipped / fulfilled, then you'll notice that Givy doesn't immediately create gifts. This article describes why, and how you can force gifts to be cre...

## Walkthroughs and Use Cases

- [Shopify Flow - Give customer gift card when gift card or product purchased](https://support.givy.ai/en/articles/13068374-shopify-flow-give-customer-gift-card-when-gift-card-or-product-purchased.md): This workflow will walk you through sending the customer a gift card as a bonus after they have purchased a specific product or gift card.

## Developer Docs & Advanced Options

- [Creating a Custom Gifting Flow](https://support.givy.ai/en/articles/9308517-creating-a-custom-gifting-flow.md): If your developers want to build something completely unique, while leveraging Givy's functionality, this guide is for them.
- [Create a custom gifting modal button](https://support.givy.ai/en/articles/9287229-create-a-custom-gifting-modal-button.md): If you'd like to launch the Send as Gift modal using some JavaScript for your custom theme, here are some simple instructions
- [Add Custom Line Item Properties on Gifted Products](https://support.givy.ai/en/articles/9807684-add-custom-line-item-properties-on-gifted-products.md): Sometimes it's important to include line item properties on the recipient's redemption checkout. Learn how to add this with a JS call.
- [Add Send as Gift option to cart page](https://support.givy.ai/en/articles/9834701-add-send-as-gift-option-to-cart-page.md): Sometimes it's good to remind customers that they can send a product as a gift when they're already at the cart page. This is how.
- [Manually place the Send as Gift button on the product page](https://support.givy.ai/en/articles/10386490-manually-place-the-send-as-gift-button-on-the-product-page.md): Sometimes you need to edit your theme's code to choose a custom location for the gifting button - here's how
- [Creating Gift Cards with Custom Amounts](https://support.givy.ai/en/articles/10407055-creating-gift-cards-with-custom-amounts.md): You may want to programmatically create a gift card with a specific amount without requiring the customer to do so.
- [Use Shopify Flow with Givy](https://support.givy.ai/en/articles/10761139-use-shopify-flow-with-givy.md): Explore the many ways to leverage Flow along with triggers and actions from Givy. Send gift cards and products automatically with Flow.
- [Admin API Documentation](https://support.givy.ai/en/articles/10947294-admin-api-documentation.md): Full CRUD access to gift cards and gifts. Create integrations and complex use cases.
- [Givy API Summary](https://support.givy.ai/en/articles/10761244-givy-api-summary.md): A detailed breakdown of the APIs we offer, how to enable them, and where to find full API specs and docs
- [Storefront API Documentation](https://support.givy.ai/en/articles/10947203-storefront-api-documentation.md): Detailed documentation and videos on using the Storefront API, and creating custom redemption flows and check balance pages
- [Custom Redemption Flows](https://support.givy.ai/en/articles/10908832-custom-redemption-flows.md): Create a custom gift redemption page using our Storefront API
- [Hydrogen and Headless Setup Guide](https://support.givy.ai/en/articles/11047281-hydrogen-and-headless-setup-guide.md): If you have a headless Shopify store using Hydrogen or other storefronts, find out how to implement Givy.
- [Add checkout information block \(Plus only\)](https://support.givy.ai/en/articles/11778399-add-checkout-information-block-plus-only.md): If you'd like to make it extra clear that customers don't need to enter a recipient's shipping address, customize and add this extension.
- [Use a Custom Gift Card Code Format](https://support.givy.ai/en/articles/12149516-use-a-custom-gift-card-code-format.md): If you'd like to set the length of the gift card codes generated by Givy, or add a prefix or suffix, this article covers that process
- [Print Gift Card from Custom Redemption Page](https://support.givy.ai/en/articles/12292513-print-gift-card-from-custom-redemption-page.md): If you're building your own custom redemption flow, you'll want to handle cases where recipients are printing their gift cards.
- [Multi-currency Gift Cards on a Custom PDP](https://support.givy.ai/en/articles/12784864-multi-currency-gift-cards-on-a-custom-pdp.md): If you'd prefer setting up multi-currency gift cards using your own product page, here are some guidelines for making this happen.

## Integrations

- [Subscription Gifting with Easy Subscriptions](https://support.givy.ai/en/articles/9806113-subscription-gifting-with-easy-subscriptions.md): Here's everything you need to know about using Givy to enable subscription gifting using Easy Subscriptions
- [Subscription Gifting with Bold Subscriptions](https://support.givy.ai/en/articles/9806220-subscription-gifting-with-bold-subscriptions.md): Quick guide to enable subscription gifting by Givy using Bold Subscriptions
- [Subscription Gifting with Utterbond Subscriptions](https://support.givy.ai/en/articles/9820534-subscription-gifting-with-utterbond-subscriptions.md): Here's an integration guide to get Givy and Utterbond Subscriptions working together seamlessly
- [Membership Gifting with AiTrillion](https://support.givy.ai/en/articles/9903801-membership-gifting-with-aitrillion.md): Here's an integration guide to get Givy and AiTrillion working together seamlessly
- [Klaviyo setup and configuration](https://support.givy.ai/en/articles/9844873-klaviyo-setup-and-configuration.md): If you'd like to have some or all emails from Givy sent via Klaviyo, this article has everything you need to know
- [Omnisend setup and configuration](https://support.givy.ai/en/articles/10007439-omnisend-setup-and-configuration.md): Send any customer-facing email using Omnisend. Learn how to enable and configure this integration.
- [Membership Gifting with Simplee Memberships](https://support.givy.ai/en/articles/10023226-membership-gifting-with-simplee-memberships.md): If you'd like to offer your membership products as gifts, follow this simple guide
- [Recharge subscription integration](https://support.givy.ai/en/articles/10167575-recharge-subscription-integration.md): A few steps you'll need to take to make Recharge work with Givy
- [Membership Gifting with Inveterate](https://support.givy.ai/en/articles/11509622-membership-gifting-with-inveterate.md): If you'd like to offer your Inveterate membership products as gifts, follow this simple guide